Refund Policy

Last Updated: May 25, 2026

Please read carefully. TradelineListing operates as a listing and messaging marketplace only. We do not process, hold, escrow, or refund payments between buyers and sellers. Buyers and sellers transact directly with each other off-platform.

1. Buyer ↔ Seller Transactions

Any money sent from a buyer to a seller for a tradeline (or any related service) is sent directly to the seller using the payment method the seller publishes (for example Cash App, Zelle, PayPal, or crypto). TradelineListing never receives, holds, or touches those funds, and therefore cannot issue refunds, reversals, or chargebacks for buyer↔seller transactions.

If you have a dispute with a seller, you must:

  • Contact the seller directly through our messaging system.
  • If that fails, pursue a refund through the payment provider you used (e.g. Cash App, Zelle, PayPal, your card issuer or your crypto provider) under their dispute/chargeback policy.
  • Report bad-actor sellers to us at support@tradelinelistings.com so we can investigate and, where appropriate, remove their account.

2. Seller Membership Refunds

Sellers pay a $24.99/month membership fee (with a 14-day free trial) directly to TradelineListing via Stripe in order to publish listings. This is the only money TradelineListing collects from users. Our policy for that fee is:

  • 14-day free trial: You will not be charged during the trial period. You can cancel at any time before the trial ends and you will pay nothing.
  • Cancel any time: You may cancel your subscription at any time from your Stripe customer portal. Cancellation takes effect at the end of the current billing period; you retain access until then.
  • No pro-rated refunds: Monthly membership fees are non-refundable once charged. We do not issue partial refunds for unused days in a billing period.
  • Billing errors: If you were charged in error (for example a duplicate charge or a charge after a confirmed cancellation), email support@tradelinelistings.com within 30 days and we will work with Stripe to correct it.

3. Grandfathered Sellers

Sellers who had paid activity on the platform before the membership model launched have been granted lifetime free access and are not charged. Nothing in this policy applies to them unless they choose to subscribe.

4. Contact

Email: support@tradelinelistings.com

Subject Line: "Refund Request"

Response Time: Within 24-48 hours, Mon-Fri.

We're a marketplace, not a payment processor. Please always send money to sellers through a payment method you trust and that offers its own dispute process.

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